Service scope
Trades Operator provides operating software for home-service contractors, including records for calls, contacts, jobs, estimates, invoices, payment proof, ad/call source tracking, reporting, support, and approval-first AI assistance.
Trades Operator does not provide legal, tax, code-compliance, underwriting, payroll, or accounting-firm advice. The product can organize evidence and prepare work, but the contractor remains responsible for business decisions and required professional review.
Customer and payment responsibilities
Contractors are responsible for accurate customer data, consent for communications, connected-service account setup, invoice contents, payment collection decisions, refund/dispute handling, and user access.
Live customer payment links must not be used until Stripe setup, payment updates, the approved payment model, and the company payment destination are ready.
Security expectations
Users must protect accounts, use two-step login where required, keep connected-service secrets out of support chats, and report suspected unauthorized access quickly. Sensitive actions can require elevated authentication, role checks, and audit logging.
Trades Operator may suspend access or disable connected-service workflows to protect companies, customers, payment flows, or platform integrity.
Text messaging — HELP and STOP
Trades Operator messaging programs send recurring customer-care text messages about bookings, appointments, technician arrivals, estimates, invoices, scheduling changes, and service follow-up. Message frequency varies. Message and data rates may apply.
Reply HELP for help or contact support@tradesoperator.com. Reply STOP to unsubscribe. If you opt out and later want to receive messages again, complete the same consent process again.
Carriers are not liable for delayed or undelivered messages.
Messaging consent is not a condition of purchase. See the Trades Operator Privacy Policy for how mobile information and consent are handled.
Support and changes
Support is available at support@tradesoperator.com. Include the affected page, record, connected service, time, and business impact without copying unnecessary customer private details.
These terms are a minimum public surface for commercial readiness. A signed customer agreement, order form, or legal review can supersede this page.